Complaints procedure

This page outlines our complaints procedure. We are committed to providing the best possible service. Your feedback helps us improve.

Our commitment to you

We strive to provide exceptional services at Impact Child Physical Development. If you have a concern or complaint, we want to hear about it so we can address it effectively. This procedure outlines how you can raise a complaint and how we will handle it.

How to raise a complaint

If you have a complaint, please contact us as soon as possible. You can reach us by:

Phone: 07814 884948
Email: info@impactpd.co.uk
In Writing: Impact Child Physical Development, 40 Frosty Hollow, Northampton, NN4 0SY

Please provide as much detail as possible, including the date, time, and nature of the complaint, and the names of any individuals involved. This will help us investigate the matter thoroughly.

Our complaints handling process

We aim to acknowledge all complaints within 5 business days. We will then conduct a thorough investigation and aim to provide a full response within 28 business days. If the investigation takes longer, we will keep you informed of the progress.

Our investigation will be fair, impartial, and based on the information provided. We will aim to resolve the complaint to your satisfaction. If you are not satisfied with the outcome, you have the right to escalate the complaint to [[Relevant Governing Body/Ombudsman, if applicable]].